Shipping Policy

Estimated delivery times for orders sent via Standard Shipping:

  • Midwest – 1-3 business days
  • East/West Coast – 2-4 business days
  • AK/HI/PR – 4-6 business days

Shipping to Alaska and Hawaii will require an additional charge.

Because FedEx does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment. If USPS does not deliver to your physical address then we recommend that you provide your PO Box on the Address Line 2 underneath your physical address.

Shipping Methods

Our Standard Shipping option is either FedEx, USPS, or a LTL carrier, depending on the weight and size of the item. Because FedEx does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment. If USPS does not deliver to your physical address then we recommend that you provide your PO Box on the Address Line 2 underneath your physical address.

Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification).

Lost/Damaged Shipments

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

For items shipped through a freight carrier, do not sign for or otherwise accept any items with physical damage. These items should be refused and returned to us (see the Freight Handling Disclaimer for more information).

For items shipped through a parcel carrier (eg. USPS, FedEx), if you receive an item that has been damaged in transit please call us within 72 hours of receipt and we will have a new product sent to you.

Please hold on to the original item, including the packaging and packing material, because in many cases the carrier will want to inspect the items during the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return. If no one comes to inspect the package, or they do not take it with them when they do, please call us and we will send you a FedEx Return Tag to send the damaged product back to us.

If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days.

Please note, if tracking does show delivered, a Police report may be required for higher dollar orders before a potential replacement item or refund is released.

Undeliverable or refused shipments

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a FedEx facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.

Please review our Freight Disclaimer below for special instructions regarding freight shipments.

Missing Shipments

Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Free Standard Shipping:

  • Midwest – 1-3 business days
  • East/West Coast – 2-4 business days
  • AK/HI/PR – 4-6 business days

Please note that the weekend and holidays do not count as shipping days.

If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.

Freight Handling Disclaimer

Some items sold by Barricade Offroad are shipped by LTL freight carriers. Please read below to understand more about how the freight shipping process works.

Receiving Your Shipment:

  • It is the customer’s responsibility to schedule and accept delivery in a timely manner.
  • If there are delays in delivery as a result of your inability to accept the package, any storage fees are your responsibility.
  • Shipments should ONLY be refused if there is physical damage.

Inspecting Your Shipment:

  • It is the customer’s responsibility to inspect a shipment before signing and accepting delivery.
  • If your shipment does not include all of the items you expected, please contact us immediately, prior to signing and the driver leaving so that we can facilitate the appropriate next steps.
  • If there is any visible damage to the packaging request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact our team to get the claim and replacement process started.
  • Failure to inspect for damages at the time of delivery will result in denial of your damage claim.

Concealed Damage:

  • Should you discover damage to your item which was concealed at the time of delivery you should contact us immediately.
  • Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.

Final Notes:

  • Freight items are not returnable once shipped.
  • If you refuse a freight item which was not damaged you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, and a restocking fee at our discretion.
  • Authorizing the carrier to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage from the carrier as well as BarricadeOffroad.com.